| ACD |
A system mostly used in call centres whereby incoming calls are distributed in sequence to the first available answering point. It is used to reduce call waiting time for callers and to help route the call to the right person.
출처: www.kcom.com/eastyorkshire/pricemanual/Glossary.ht...
|
|---|---|
| ACD |
(Automatic Call Distributor) A specialized phone system designed for handling and routing large volumes of incoming calls and for making outgoing calls.
출처: www.integretel.com/products/2-6.asp
|
| ACD |
ACD directs incoming calls to designated stations in a specified order of priority.
출처: www.videoconferencing.org/AtoB.htm
|
| ACD |
A specialized phone system, or the service it provides, for handling many incoming calls. Typically used by airlines and hotels, it recognizes and answers incoming calls according to instructions in a database, before sending the call to an operator or agent. It also offers management information on the type and volume of calls and efficiency of the agents.
출처: www.acc-net.com/Kahuna/glossaryA.htm
|
| ACD |
Automatic Call Distribution, used in the process of evenly distributing calls to individual extensions or groups of extensions and for queuing callers if all extensions are busy
출처: www.insight-ts.com/articles/arti.htm
|