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A measurable statement about the end result that a service or programs is expected to accomplish in a given period of time. Objectives flow from goals, the purpose of a program, or the agency's overall mission. For example, by the year 2000, the Department of Transportation will reduce the number of fatal accidents per million vehicle miles by 10 percent.
출처: www.ioc.state.il.us/Office/PAP/glossary.cfm
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