| consumer advocacy | The promotion and support of consumers' rights and interests. (12 Dec 1998) |
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| patient advocacy | Promotion and protection of the rights of patients, frequently through a legal process. (12 Dec 1998) |
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| child advocacy | Promotion and protection of the rights of children; frequently through a legal process. (12 Dec 1998) |
| consumer organizations | Organised groups of users of goods and services. (12 Dec 1998) |
| consumer participation | Community or individual involvement in the decision-making process. (12 Dec 1998) |
| consumer satisfaction | Customer satisfaction or dissatisfaction with a benefit or service received. (12 Dec 1998) |