| consumer advocacy | The promotion and support of consumers' rights and interests. (12 Dec 1998) |
|---|---|
| consumer organizations | Organised groups of users of goods and services. (12 Dec 1998) |
| consumer participation | Community or individual involvement in the decision-making process. (12 Dec 1998) |
| consumer satisfaction | Customer satisfaction or dissatisfaction with a benefit or service received. (12 Dec 1998) |